How to Contact Customer Service

Email - Phone - Fax - Warehouse/Showroom - Repair Services

By the Web

  • General Questions
    If you cannot find the answer to your question in our FAQ section, feel free to drop us a note here.
ZIP Code:

  • Online Order Status Inquiry
Purchaser's full name:
Wearer's name (if different):
Confirmation number:   Zip code:
Looking for status of this order - Processed or Shipped?
I returned this order. Have you received it?
I exchanged this order. Has the exchange been sent?
  • Reply to Your Backorder Notice
    Use this form to tell us if you are willing to wait for an out-of-stock item or if you wish to change or cancel your pending order

By Phone

1-888-599-WIDE [1-888-599-9433] Toll Free or 1-781-749-3571
Customer Service Representatives are available:

Monday-Friday 8:30am - 4:30pm EST
Saturday 10:00am - 4:00pm EST
An automated system is available after business hours
for placing an order, requesting a catalog or leaving us a message.

By Fax

You may send us a credit card order, fitting information, or other communications by fax at 1-781-749-3576.

Warehouse Showroom

Our Warehouse Showroom is located at our headquarters in Hingham, Massachusetts. We are happy to welcome customers Monday through Friday from 8:30am to 3:30pm and Saturday 10:00am - 3:30pm (closed holidays). Click here for directions.

Hitchcock Shoes, Inc.
225 Beal St.
Hingham, MA 02043

Re-Soling or Repair Service?

We do not have repair facilities ourselves, but we frequently use the services of LaRossa Shoe Repair. Please contact them for more information and pricing.
LaRossa Shoe Repair
94 Pleasant Street
South Weymouth, MA 02190