How to Contact Customer Service
Email - Phone - Fax - Warehouse/Showroom - Repair Services
By the Web
- General Questions
If you cannot find the answer to your question in our FAQ section, feel free to drop us a note here.
- Online Order Status Inquiry
- Reply to Your Backorder Notice
Use this form to tell us if you are willing to wait for an out-of-stock item or if you wish to change or cancel your pending order
1-888-599-WIDE [1-888-599-9433] Toll Free or 1-781-749-3571
Customer Service Representatives are available:
Monday-Friday 8:30am - 4:30pm EST
An automated system is available after business hours
Saturday 10:00am - 4:00pm EST
for placing an order, requesting a catalog or leaving us a message.
You may send us a credit card order, fitting information,
or other communications by fax at 1-781-749-3576.
Our Warehouse Showroom is located at our headquarters in Hingham,
Massachusetts. We are happy to welcome customers Monday through
Friday from 8:30am to 3:30pm and Saturday 10:00am - 3:30pm (closed holidays). Click
here for directions.
Hitchcock Shoes, Inc.
225 Beal St.
Hingham, MA 02043
Re-Soling or Repair Service?
We do not have repair facilities ourselves, but we frequently use the services
of LaRossa Shoe Repair. Please contact them for more information and pricing.
LaRossa Shoe Repair
94 Pleasant Street
South Weymouth, MA 02190